Privacy Policy

This website is operated by Ollie Coco. Throughout the site, the terms “we”, “us” and “our” refer to Ollie Coco. At Ollie Coco we are committed to maintaining your privacy. Our Privacy Policy Statement is given below. If we make changes to this policy, we will notify you by updating this statement on our Website.

WHAT INFORMATION DO WE COLLECT?

We ask for your name, telephone number, home address, email address and age for competitions, prize draws, or newsletters sign-ups. When a purchase is made on our site, in addition to the above, we also ask for delivery address and payment method details. We may obtain information about your usage of our website to help us develop and improve it further through online surveys and other requests.

WHAT WILL THE DATA BE USED FOR?

Your data will enable us, and our processors, to fulfil your order, to notify you about important functionality changes and for statistical or survey purposes to improve this website and our services to you. We may also send you from time to time (by email or post) information about products and services and details of promotions and special offers from Ollie Coco. If you do not wish to be contacted for these purposes, we offer a range of ways in which you can inform us about your marketing preferences:

All email messages and email newsletters will contain information on how you can unsubscribe; or you can send an email to our customer services at hello@olliecoco.co.uk writing "Unsubscribe" in the subject heading or contact our customer services - see the "Contact Us" (contact us page) section; or write to us at: Ollie Coco, 3 Rhodfa Lewis, Old St Mellons, Cardiff, CF3 6YP

In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.

WHAT INFORMATION DO WE SHARE WITH OTHERS?

We may contract with other companies to provide certain services, including credit card processing, shipping, name and address verification, email distribution, market research and promotions management. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than Ollie Coco. We do not, and will not, sell any of your personal data to any third party organisations– including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.

One of the purposes for which we may disclose your address and postcode details is to check against the any Fraud Prevention Scheme. We may also disclose specific information upon governmental request, in response to a court order, or when required by law to do so. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.

This website uses cookies to collect information. By continuing to browse our site, you consent to our placing cookies on your computer (unless you have chosen to disable them via your browser).

WHAT IS A COOKIE?

Cookies are small files of letters and numbers that are downloaded onto your computer or mobile or other handheld devices when you access certain websites. Cookies allow a website to recognise a user’s device and help your browser navigate through the website by allowing you to log in automatically or remembering settings you selected during earlier visits (among other functions). Cookies do not harm your computer. If you would like to learn more about cookies, in general, you can visit www.allaboutcookies.org

USE OF COOKIES ON THIS WEBSITE

Cookies help us to provide you with a good experience when you browse this website and allow you to make full use of the online shopping and personalised features available on this website. We do not use cookies to collect or record information such as your name, address or payment details.

We use cookies on this website for the following main purposes:

For technical purposes essential to the operation of this website, such as keeping track of your current shopping session and enabling you to proceed to checkout and pay for products to distinguish you from other users of this website, so we can personalise your shopping experience by making this website and the advertising displayed on it more relevant to your interests and so we can remember choices you make (such as your user name, language or the country you are in) when you return to visit this website; to collect statistical information about how visitors use this website, so we can improve the way this website works and measure the success of competitions and campaigns.

Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you access this website. By using and browsing this website, you consent to cookies being used in accordance with this Cookie Policy. If you do not consent, you must either disable cookies or refrain from using this website. Please see How To Manage Cookies for information on how to manage and disable cookies.

FLASH COOKIES

We may display video content on www.olliecoco.co.uk using Adobe Flash Player. Adobe uses Flash cookies to improve your experience as a user. If you wish to disable or delete a Flash cookie, please visit Adobe Flashplayer Security Settings. Please bear in mind that if you disable Flash cookies you will be unable to access certain content on our website which uses Adobe Flash Player, such as videos.

THIRD PARTY COOKIES

We work with carefully selected suppliers who also use cookies on our website. These cookies enable certain features that are run in conjunction with our partners such as:

Facebook- https://www.facebook.com/about/privacy/ - To understand the effectiveness of Facebook advertising campaigns and to compare the performance of those campaigns to ads displayed on other websites and apps;

Google - we use Google Analytics to track your use of the website. These cookies are used to monitor the performance of the site by using anonymised data (i.e. not traceable to any particular person) of how our site is used: what links people click on, what products are being viewed and bought, etc. For more information about their Privacy Policy Statement and Cookies set, please visit GA Privacy Policy. Click on the following links to opt out of tracking within GA.

Instagram - https://help.instagram.com/402411646841720 - we monitor Instagram direct messages and use this information to help us track your orders or find your order history and to reply to you regarding your orders or queries. We also monitor Instagram comments and reserve the right to use tagged pictures on our social media feed for advertising or promotional purposes.

Please visit the relevant third-party website for more information.

SOCIAL BUTTONS

If you 'share' Ollie Coco content with friends through social networks – such as Facebook, Google, Instagram, YouTube and Twitter - you may be sent cookies from these third party websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.

How To Manage Cookies

You can enable or disable cookies by changing your website browser settings to accept or reject cookies as required. How to do this will depend on the browser you use. We have provided additional information below on how to check which browser you use and how to manage cookies. Please bear in mind that if cookies are not enabled on your computer, your activities will be restricted to browsing this website and you will not be able to add products to your shopping bag and buy them.

CHECKING WHICH BROWSER YOU USE

If you are using a PC - go to 'Help' and select the 'About' option

If you are using a Mac - click on the Apple menu within the browser and select the 'About' option

Once you know which browser you are using, follow the instructions below to check if you have cookies enabled on your computer:

CHECKING COOKIES - PC

Microsoft Internet Explorer 6,7,8

Go to 'Tools' at the top of your browser window. Select 'Internet options'. Click on the 'Privacy' tab

Ensure that your Privacy level is set to Medium or below to enable cookies

Mozilla Firefox

Go to 'Tools' and select Options

Click the Privacy icon

Click on Cookies and choose 'allow sites to set cookies'

Google Chrome

Go to 'Tools' and select Options

Click 'Under the Hood' and select the 'Content settings' button within the 'Privacy' section

Choose 'Allow local data to be set'

CHECKING COOKIES - MAC

Safari on OSX

Click 'Safari' and select 'Preferences'

Click 'Security' then 'Accept cookies'

Mozilla and Netscape on OSX

Click on 'Mozilla' or 'Netscape' and select 'Preferences'

Find ‘Cookies’ under 'Privacy & Security'

Select 'Enable cookies for the originating web site only'

Microsoft Internet Explorer on OSX

Click 'Explorer' and select 'Preferences'

Find 'Cookies' under ‘Receiving Files’

Select 'Never Ask'

Opera

Click 'Menu' and select 'Settings'

Select 'Preferences' and then 'Advanced'

Select 'Accept cookies'

If you are not happy with the way that we use cookies then you should delete Ollie Coco cookies having visited the site, or you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.)

We’ll always keep your data safe and secure.